FAQs

The Carve Decor stands out due to its unwavering commitment to superior quality, unique designs, and customer satisfaction. Each product is meticulously crafted, reflecting our dedication to excellence.

Our brand prioritizes quality, subjecting every product to rigorous quality checks to ensure it meets our high standards. Additionally, customer reviews attest to the exceptional quality we deliver consistently.

Carve Decor is committed to sustainability by employing eco-friendly practices in our production processes and sourcing materials responsibly. What's more, we produce only according to the orders placed by our customers, thus avoiding wastage and overuse of materials.

Absolutely! We regularly introduce limited edition and exclusive items, providing our customers with unique and one-of-a-kind artworks. We also very happy to accept the customization plan of art!

As soon as you order something from us, an order confirmation will automatically be sent to the e-mail address you provided. Please also check your spam folder, as automated e-mails are sometimes mistakenly marked as spam. If there is nothing in your spam folder either, please contact us via info@carvedecor.com

Once we transfer your package to our logistics partner, we will email you a shipping confirmation containing a tracking number and a tracking link. Please check your spam folder. If you have not received the shipment confirmation, you can contact us via email: info@carvedecor.com and we will send it again.

It usually takes about 10-15 days to complete.

Generally, you will receive your purchase in 3-4 weeks after order is placed. For quantity order, please contact us at info@carvedecor.com to confirm the accurate time frame.

If the order has been paid but not shipped out, we can cancel the order right away. Don't hesitate to get in touch with us at info@carvedecor.com.

If the order has been shipped out, it cannot be canceled. Please simply send your order back to us as a return after receipt.

Yes, we offer worldwide shipping to cater to our global customer base, ensuring everyone can experience our premium artwokrs.

Enjoy Free Shipping on all orders - Worldwide.

We use DHL, FedEx, UPS.

We remain committed to getting your parcel ready for shipment and transferred to our Logistics Partner as quickly as possible. Delivery by our carrier takes between 5 and 7 working days. Please note that a high order volume (for example following sales promotions or raffles) may result in slightly longer delivery times. Thank you for your patience.

As soon as we have transferred your parcel to our logistics partner, we will e-mail your confirmation of shipping with your tracking number and tracking link. If you do not receive an e-mail, please check your spam folder, as automated e-mails are sometimes mistakenly marked as spam.

Sometimes, a parcel unfortunately cannot be delivered, and there are various possible reasons for this. In such cases, the parcel is returned to us. We will e-mail you to ask you if you would like the parcel to be resent. If we receive a response within 48 hours, we can deliver the parcel to your chosen address again. If we do not receive a response within 48 hours, your order will be treated as a return and we will refund your payment using the payment method you used.

Absolutely! Carve Decor organizes and ensures the transport of the artwork. You have nothing to worry about and there are no hidden costs.

We provide a return and exchange policy that allows customers to return goods within a specified time,
Or replace it with a new piece of art if you are not fully satisfied.

We are sorry that you are not satisfied with the product you purchased from us. You have of course the right to return it. To start a return, you can contact us at info@carvedecor.com.

If your return is accepted, we''ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@carvedecor.com.

If you would like to return an item or items, please use the return slip (enclosed with the order) and return the item(s) to us within 14 days. The costs of returns are to be covered by the buyer.

Please note that we can only take back goods that are in their unworn, original condition. We will check the return as soon as we receive it and if applicable initiate the refund. We make every effort to process all returns as quickly as possible. Please allow up to 3 working days (from our receipt of the goods) for processing. All artwokrs are returnable, but not all products are free of charge. There are some artworks for which the buyer has to pay the shipping costs and customs duties.

You will be notified by e-mail and if applicable your refund will be initiated as soon as we have checked your return. Refunds can take a further 3-7 working days depending on the payment method. We will contact you if we have any questions about your return.

Refunds are usually made within approximately 3-7 working days after the return is processed. For some payment methods and banks, it may take a little longer. Refunds are made using the same payment method that you used when you placed the order.

Unfortunately, the item does not seem to have been returned to us in its original condition. Our returns department thoroughly inspects the condition of all returns and checks for defects and odors. We are unfortunately unable to accept returns with defects as we would be unable to resell the items in question. If you are unhappy with our decision, you can respond to the returns rejection e-mail to provide an explanation.

If your package has not arrived or its tracking status has not changed after 10 business days, please email us at info@carvedecor.com so that we can submit an inquiry to the carrier. Ideally, the status of the package will progress and the package will be delivered to the designated shipping address within a few days.

We are sorry to hear that you have received a damaged item. This delivery does not reflect Carve Decor standards. Please e-mail our service team at info@carvedecor.com. We will also need pictures of the damaged item, including the outer packaging. Once we have received your e-mail, we will discuss the matter with our complaints department and get back to you as soon as possible. Please also retain the outer packaging until you receive our response, as the damage may have been caused by the carrier and we need the outer packaging for our damage report.

Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to import taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. However, if applicable, we will support with any communication of information with customs as necessary.

You can contact us through info@carvedecor.com. We will be happy to assist you.